Refund & Cancellation Policy

1. Digital Nature of Service

At AstroVaani Aapka (accessible at astrovaaniaapka.co.in), all services offered—including the ₹99 Detailed 8-Section Kundali Report, the 5-day astrologer chat, and the ₹49/month Daily Rashifal—are purely digital goods and real-time electronic communication services.

Because astrological calculations, planetary chart generation, and algorithmic synthesis consume computational and API resources immediately upon order placement, specific refund terms apply as detailed below.

2. ₹99 Detailed Report & Astrologer Chat Policy

The ₹99 plan is a one-time transaction that unlocks:

• An automated 8-section comprehensive Vedic horoscope delivered directly into your WhatsApp thread within seconds of successful payment.
• A 5-calendar-day chat allocation (up to 10 consultation queries per day) with our personal astrological system.

3. ₹49/Month Daily Rashifal Subscription Cancellation

Our Daily Rashifal service is billed at ₹49 per month as a recurring subscription through Razorpay's auto-debit mechanism.

• Cancel Anytime: You may cancel your subscription at any time without penalty or cancellation fees.
• How to Cancel via WhatsApp: Simply message CANCEL, STOP, or UNSUBSCRIBE to our official WhatsApp bot number from your registered phone number. The automated system will immediately cancel your recurring mandate.
• How to Cancel via Email: Alternatively, email gsrseo81@gmail.com with your registered WhatsApp number and subject Cancel Daily Rashifal Subscription at least 24 hours prior to your next renewal date.
• Effect of Cancellation: Upon cancellation, no further monthly debits will occur. You will continue to receive Daily Rashifal briefings through the remainder of the currently paid 30-day period. Partial or pro-rated refunds for the unused days of an already-billed month are not provided.

4. Genuine Failure Scenarios (100% Refund Guarantee)

We are committed to absolute fairness. We provide a 100% full refund under the following verifiable circumstances:

1. Payment Deducted but Report Not Delivered: Your bank account or UPI was debited, Razorpay confirmed the payment, but due to a technical server timeout or WhatsApp Cloud API outage, you did not receive your report within 2 hours of payment and our technical support could not manually re-deliver the report.
2. Accidental Duplicate Deduction: You were charged multiple times for the same order due to a network lag or double-clicking the checkout button. We will immediately refund the duplicate transaction(s).
3. Unauthorized / Fraudulent Transaction: Proven fraudulent use of your card or UPI handle, subject to standard banking verification.

5. How to Request a Refund

If you have experienced a genuine technical failure or duplicate deduction, please file a refund request within 7 calendar days of the transaction date:

1. Send an email to: gsrseo81@gmail.com
2. Subject Line: [Refund Request] - Razorpay Payment ID / Phone Number
3. Include the following details in your email:
   • Your full registered WhatsApp phone number
   • Razorpay Payment ID (e.g. pay_29A78BC123XYZ from your SMS/email receipt)
   • Date and exact amount debited
   • Brief description or screenshot showing that the report was not received

6. Refund Turnaround & Settlement Method

• Review Window: Our support team verifies all refund claims against our Razorpay payment logs and WhatsApp message delivery receipts within 24 to 48 hours.
• Settlement Method: Approved refunds are credited directly back to the original payment source (original UPI ID, debit card, or bank account). We cannot refund to third-party accounts or cash.
• Crediting Timeline: As per standard Indian banking and Razorpay settlement protocols, refunds typically reflect in your account within 5 to 7 business days depending on your issuing bank.

7. Customer Support Contacts

For any queries or assistance regarding your orders, cancellations, or billing statements: