Privacy Policy

1. Overview & Scope

Welcome to AstroVaani Aapka ("we", "us", "our"), accessible via the website https://astrovaaniaapka.co.in and our official WhatsApp interactive bot. This Privacy Policy outlines our principles and practices concerning the collection, use, storage, processing, and disclosure of personal data when you interact with our services.

By sending a message to our WhatsApp bot or using our website, you acknowledge that you have read, understood, and consented to the data practices described in this policy.

2. Information We Collect

To perform precise astrological, astronomical, and ephemeris calculations, we collect only the necessary data points provided voluntarily by you:

• Astrological Birth Information: Full Name, Date of Birth (DD/MM/YYYY), Exact Time of Birth (hours, minutes, AM/PM), and City / State / Country of Birth (used to derive exact latitude and longitude coordinates).
• WhatsApp Contact Details: Your active WhatsApp mobile phone number and WhatsApp profile name as provided by Meta's messaging platform.
• Consultation & Astrological Context: Language preference (Hindi, English, Bengali, Tamil, Telugu, Gujarati, Marathi), marital status, career or relationship questions submitted voluntarily during the 5-day astrologer chat consultation.
• Transaction Identifiers: Razorpay Payment ID, Order ID, subscription status, and purchase timestamp. Note: AstroVaani Aapka NEVER receives, processes, or stores your credit card numbers, debit card PINs, CVVs, or Net Banking passwords. All sensitive payment transactions are handled exclusively on Razorpay's PCI-DSS Level 1 certified checkout servers.
• Technical Logs: Standard server logs, IP address, and browser user-agent when browsing astrovaaniaapka.co.in.

3. Why We Process Your Information

We process your personal information strictly for the following legitimate purposes:

1. To calculate planetary coordinates (Graha Spashta), Lagna (Ascendant), Moon sign (Rashi), Nakshatra, Vimshottari Dasha, and Bhava Chalit using the Lahiri Ayanamsha system.
2. To generate personalized 8-section Vedic astrology reports and deliver them directly into your WhatsApp conversation.
3. To provide interactive answers to your questions during the 5-day astrologer chat session.
4. To deliver your subscribed Daily Rashifal alerts at your scheduled morning time on WhatsApp.
5. To confirm your payments, generate tax invoices, process refunds where applicable, and maintain legally compliant accounting records.
6. To detect and prevent fraudulent bot queries, payment abuse, or violations of WhatsApp Business Terms of Service.

4. Data Security, Storage & Encryption

We implement industry-standard technical, administrative, and physical safeguards:

• Encryption in Transit: All communications between your device, our web servers, and third-party APIs are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
• Encrypted Storage: Sensitive database records, user tokens, and transaction references are stored behind firewalled, hardened cloud infrastructure with restricted least-privilege administrative access.
• Regular Audits: We periodically audit our security configurations, access permissions, and token expiries to maintain the highest standard of data hygiene.

5. Third-Party Sub-Processors

To operate our automated WhatsApp service, we collaborate with strictly vetted third-party technology providers:

6. Zero Data Selling Policy

7. Your Rights under India's DPDP Act, 2023

In full alignment with India's Digital Personal Data Protection Act, 2023 (DPDP Act), you are entitled to the following rights regarding your digital personal data:

• Right to Access: You can request a summary of the personal data we hold about you and the processing activities undertaken.
• Right to Correction & Updation: If any birth detail was incorrectly entered, you can request an update for future chart generations.
• Right to Erasure (Right to be Forgotten): You have the right to request the complete deletion of your birth details, conversation logs, and WhatsApp records from our active database.
• Right to Grievance Redressal: You have the right to readily accessible means of grievance redressal with our designated Data Officer.

8. How to Request Data Deletion

We honor your right to be forgotten. To request the permanent deletion of your data:

1. Send an email from your email address to: gsrseo81@gmail.com.
2. Include the subject line: [Data Deletion Request] - AstroVaani Aapka.
3. Specify your 10-digit registered WhatsApp mobile number and full name used during consultation.

Upon receiving your verified request, we will permanently purge your astrological profile, chat transcripts, and contact mapping from our active systems within 30 calendar days, retaining only non-identifiable financial transaction tokens as mandated by Indian taxation and accounting statutes.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal data directly from children under 18 without verifiable parental or guardian consent. If a parent requests an astrological chart for their minor child, the parent remains the responsible data principal.

10. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our Data Protection & Grievance Redressal Officer are provided below: